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Refund Policy
Our commitment to customer satisfaction
Return window
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error.
Refund processing
Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.
Non-refundable items
Certain items cannot be returned, including:
Gift cards
Downloadable software products
Personal care items
Hazardous materials
Exchanges
If you need to exchange an item for a different size or colour, please return the original item and place a new order for the replacement.
Damaged or defective items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
